Shipping policy
SHIPPING AND DELIVERY POLICY
This policy applies to orders placed with MTMarketShop.
Contact:
MTMarketShop
2 rue Saint-Antoine
10100 Romilly-sur-Seine, France
Email: mtmarketshop@gmail.com
Delivery areas and methods
Delivery areas, available shipping methods and their rates are shown at checkout, based on the address provided by the customer.
The customer must carefully check their delivery address before confirming the order.
Preparation and delivery times
Unless a different timeframe is clearly indicated on the product page before ordering, physical products are prepared and delivered within a maximum of 21 calendar days from confirmation of payment.
This period includes preparing the order and its transport by the carrier.
Where an order contains several products, they may be shipped separately. The customer may then receive several parcels or several notifications.
Shipping costs
Applicable shipping costs are shown before the order is finally confirmed. They depend in particular on the destination, the contents of the order and the delivery method chosen.
No additional shipping cost is added after the order is confirmed without the customer's agreement.
Order tracking
Where a tracking number or link is available, it is sent to the email address provided when ordering.
Some time may be needed before tracking information is updated by the carrier.
Software and digital products
Depending on the product ordered, software, licences, installation instructions or other digital content may be supplied in one of the following two ways:
electronically, in particular by email, download link, access code or digital instructions;
by physical shipment, in particular in the form of an item containing a QR code, access code or instructions to access the content ordered.
The applicable delivery method is indicated on the product page or in the information provided to the customer when ordering.
Electronic delivery, in particular by download link, access code or digital instructions, is reserved for orders placed directly on the MTMarketShop store. Orders placed through a marketplace or another sales channel are not eligible for the electronic link.
Where a physical shipment is planned, it is sent to the delivery address provided when ordering and follows the general shipping rules applicable to physical products.
If a link is not received, a link does not work, a QR code cannot be read, an access code is incorrect or instructions are missing, the customer must contact MTMarketShop at mtmarketshop@gmail.com, stating their order number.
Incorrect address or uncollected parcel
The customer is responsible for the accuracy of the information provided when ordering.
In the event of an address error, contact us as soon as possible. If the order has not yet been shipped, we will try to correct the address.
If a parcel is returned because the address was incorrect or incomplete, or because it was not collected, new shipping costs may be requested before it is resent, to the extent permitted by law.
Delivery delay
In the event of a delay, contact us at mtmarketshop@gmail.com with your order number.
We will check the situation with the carrier and provide you with the information available. The consumer's legal rights in the event of a delay or failure to deliver remain fully applicable.
Lost, damaged or incomplete parcel
If tracking shows a delivery but you have not received the parcel, or if the parcel arrives damaged or incomplete, contact us as soon as possible at mtmarketshop@gmail.com.
Please state your order number and, if possible, attach photographs of the parcel and product. MTMarketShop will look into the situation and offer, as appropriate, a replacement, a new shipment or a refund in accordance with applicable rights.
Contact
For any question regarding shipping or delivery:
MTMarketShop
2 rue Saint-Antoine
10100 Romilly-sur-Seine, France
Email: mtmarketshop@gmail.com